FREE SHIPPING ON ALL ORDERS OVER £100

SHIPPING AND RETURNS

Shipping

We offer fast and free shipping to anywhere in the UK on orders over £50. Please allow 2 to 3 business days for delivery. Subject to items being in stock.

U.K Delivery Options:

Tracked Second Class delivery: £3.99 (2-3 working days)

Tracked First Class delivery: £5.99 (1-2 working days)

Special Delivery: £7.99 (Guaranteed Next Working Day by 1pm – you must order and complete payment by 3pm )

Saturday Delivery £12.99 (Saturday by 1pm – You must order and complete payment by 3pm) Please order any Saturday deliveries on a Friday before 3pm.

We use APC Courier as a primary company over the Royal Mail. Please specify clearly in the customer notes if you would prefer to use the Royal Mail.

APC contact details will be on the initial email they send out to you.

Please where you can contact the couriers directly for any delays with your parcels.

Please ensure that the address details you supply are complete and correct. If you receive a card to say that APC or Royal Mail attempted delivery please contact them immediately using the details on the calling card.

Europe/International Delivery Options

Airmail, Tracked & Signed Delivery: £11.99 (3-10 working days)

Express Courier Delivery: £29.99 (1-5 working days)

The expected delivery dates can change when customs are inspecting any parcels.

We use TNT for most international deliveries. If you would like to use a courier of your choice please let us know. There may be additional costs to this specified service.

Please note we cannot deliver to the following destinations:

  • Alabama – CBD must be obtained by state approved Pharmacies.
  • Mississippi – CBD must be obtained by state approved Pharmacies.
  • Missouri – CBD must be obtained by state approved Pharmacies.
  • South Dakota – CBD must be obtained from an FDA approved source.
  • Tennessee – CBD must be obtained from a company operating within the US.
  • Texas – CBD must be prescribed from a state doctor.
  • Utah – CBD must be prescribed from a state doctor.
  • Virginia – CBD must be prescribed from a state doctor.
  • Wisconsin – CDD must be prescribed from a state doctor


Lost or Undelivered Orders

If your order is lost, we will send you a replacement when the courier declares the parcel lost. If your order is damaged we will send you replacements for the damaged items immediately.

 


Please make sure that you give us the correct postal details and that you accept delivery or collect your items on time to avoid re-delivery costs.

All orders are sent with proof of postage. If you do not receive your order within the stated times please contact us and we will follow this up. Please note that all deliveries are made via couriers and are subject to their own terms and conditions. We will make sure that we do our best to get your order to you as soon as possible but, despite very few disruptions until now, we are not able to guarantee levels of delivery service and timescales for delivery.

If we are aware of any delays in delivery times we will contact you immediately. You may cancel your order up to the point that you receive confirmation that your order has been dispatched.

Returns

You may return new, unused, and unopened products within 30 days of delivery for a full refund. If the return is a result of our error, such as an incorrect or defective product, you will receive a full refund for the item as well as shipping costs.
To cancel or return goods please contact us via email quoting your order number.

 

You can send returned items to:

PROLIFE CBD
Lamorna
Shawbury Village
West Midlands
B46 2RU

Refunds

You should expect to receive your refund within four weeks of shipping your product back to us, however, in most cases, it will be much sooner. 

If for any reason you do not receive your refund after 14 days, please contact us via email to let us know and we will do what we can to prioritise you.